Mature Metal LLC. has one goal in and that is to build the most comfortable and best looking custom chastity devices on the market. We cannot obtain that goal unless we give the highest standards in customer service. Words we live by are “The sale is not over until the customer is happy”. We do know and understand that things can go wrong, and that is why we make every effort to make the best of any situation.

Terms and conditions

Liability:

By making a purchase from Mature Metal LLC. the buyer assumes all responsibility and liability for any injury, illness, pain, or property damage caused by any products sold by Mature Metal LLC. or its owners. Any use or misuse is the sole responsibility of the buyer.

Guarantee:

If any product fails or breaks, Mature Metal will fix the item free of charge for life. If you receive the product and it is not the size you ordered please contact us so that we can correct the order. If there is any issues with the fit and feel of the device please contact us so that we can assist you in finding the problem.

Refunds and Cancellations:

If the order is requested to be cancelled within two weeks of order date there will be a 20% fee assessed to cover PayPal and affiliate fees. After the two weeks and once the manufacturing has started there will be added fees for work that has been completed. 

 Because of the nature of the items sold no refunds will be issued for products purchased/sent to the customer. If we are contacted before an item has entered the build process we will be happy to issue a refund. If the item has began the build process we will determine with the customer the refund amount based on the build progress.  If a refund is issued, it will have paypal fees taken out as they are paid by Mature Metal at the time the order was placed.

Measurements:

By ordering the buyer takes full responsibility for the measurements ordered. We are happy to help guide you through the measurement process email, phone, and measuring guide. However the final decision on measurements is the buyer’s.

Shipping:

Device Purchase
United States orders: shipping is free for all chastity cage order.  Shipping fees occure on other non-chastity cage orders. 

Priority express international USPS or UPS mail will be added to all international orders.  Rates may change without notice depending on our postal service rates.  International customers are responsible for all taxes and duties upon receipt of their delivery. 

Sizing Rings
Outside the United States you will be charged first class international shipping.

If your order has not been started, you may request a refund.  We will issue a refund minus any transaction fees that were paid by Mature Metal.

Sorry, we do not accept personal checks.